Privacy Policy

Privacy Policy

Last Updated: May 2025

Able Nest Support Services (“we”, “us”, “our”) is committed to protecting the privacy and personal information of our clients, their families, staff, and any visitors to our website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Community Participation

We may collect the following types of personal and sensitive information:

• Full name, address, phone number, and email address
• Date of birth and gender
• Emergency contact details
• NDIS number and plan details
• Medical or health-related information (if required for care)
• Service and support preferences
• Feedback and communication records

2. How We Collect Your Information

We collect information directly from you when you:

• Contact us or fill out forms on our website
• Register or enquire about our services
• Engage in support planning and care activities
• Communicate with our staff
• We may also collect information from your family members, healthcare providers, or support coordinators with your consent.

3. How We Use Your Information

We use your personal information to:

• Deliver tailored support services
• Coordinate care and communicate with relevant professionals
• Comply with legal and NDIS obligations
• Improve our services and client experience
• Respond to feedback or enquiries

We will only use your sensitive information for the primary purpose for which it was collected, or for a directly related secondary purpose, with your consent.

4. Disclosure of Information

We may share your information with:

• Support workers and service staff directly involved in your care
• Third-party providers (e.g. allied health professionals, coordinators)
• Government or regulatory bodies, where required by law
• Emergency services in case of health or safety risks

We do not sell, rent, or trade your personal information to third parties.

5. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure. Your information is securely stored in electronic or physical form and is only accessed by authorized personnel.

6. Access and Correction

You have the right to access your personal information and request corrections if it is inaccurate or incomplete. Please contact us directly, and we will respond within a reasonable timeframe.

7. Cookies and Website Data

Our website may use cookies to enhance your user experience. You may choose to disable cookies through your browser settings, although this may affect website functionality.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

9. Contact Us

If you have any questions about this Privacy Policy or would like to access or update your personal information, please contact: